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Frequently Asked Questions

How do I place an order?
Orders can be placed online at zhoumedical.com. Orders can also be placed via:
Email: sales@zhoumedical.com
Phone: 713-389-5544
Fax: 713-389-5574

Do I need to have an account in order to buy online?
Yes. If you do not already have an account, then you will need to create one.

How do I create an account?
On zhoumedical.com click on "My Account " then select “Create an online account”, fill out the requested information. Once the information has been submitted, we will review it on our end and validate the account. If you do not receive a validation email from the us within 30 minutes, please call our customer support team on 713-389-5544.

What do I do if I am having trouble accessing my online account?
Call our technical support team on 713-389-5544

How do I process a return?
All returnable items should be returned within 10 days from the day they were received. Some items may incur restocking fee. Unless the item is send to the customer in error, the customer will be responsible for shipping costs. Not all items are returnable. Non-returnable items can only be returned if they were shipped to the customer in error.

How do I get volume discount?
Send a request for quote to info@zhoumedical.com or call our sales team on 713-389-5544

How can I contact Zhou Medical Solutions team?
You can contact us via Email: info@zhoumedical.com Phone: 713-389-5544 Fax: 713-389-5574

How much will it cost to ship my order?
Most of our shipments are send via UPS and Freight varies depending on the weight and destination of the items. Some items are eligible for free shipping.

How do I cancel my order?
Most stock items are shipped within the same day. An order can be canceled within 8 hours however this is only applicable if the order is not yet shipped out.

Whom do I contact to check on my order status?
Contact our customer service support team on 713-389-5544 or email info@zhoumedical.com .

Do you sell to individuals?
No, we only do Business to Business sales.

Can I order prescription items?
Prescription items can be sold to registered and fully licensed customers only. We must have a copy of your valid State license on file. Prescription items will not be shipped without license verification and will be shipped only to the addresses in the state where the Physician is licensed. If we do not already have your license please email it to info@zhoumedical.com

When can I expect my backordered items?
All backordered items will be shipped upon receipt from our supplier. If we have your email on file, you will receive regular updates on your backorders. If you an alternate email other than what we have on file please email it to info@zhoumedical.com.

What methods of payment are accepted for online purchase?
We accept credits all major credit cards including American Express, Discover, Master and Visa cards for online purchases. Checks can be mailed to:
Accounts Receivable
Zhou Medical Solutions, LLC
2646 South Loop West, Suite 570
Houston, Texas 77054

Are there any possibilities of delay in the order and how will I know about it?
Yes, all orders are subject to stock availability and shipment could be delayed based on that. In such a case, we will contact you as soon as we process your order.

I cannot find what I am looking for, what’s next?
Please contact our customer service team on 713-389-5544 and we will be happy to assist you.